Refund and Returns Policy

Last Updated: February 2025

This Refund and Returns Policy (“Policy”) applies to all digital products, AI-generated content, and creative services (“Deliverables”) traded on the Mingo platform (“Platform”).
By using Mingo, you acknowledge and agree to the terms below.

Mingo operates as a marketplace that connects creators (“Sellers”) and customers (“Buyers”).
We do not produce, own, or control the Deliverables. All Deliverables are created and delivered by independent Sellers.

Accordingly, Mingo does not provide direct refunds, but we may help facilitate communication between Buyers and Sellers when issues arise.

1. Nature of Digital Goods

All Deliverables on Mingo are digital and instantly accessible.
For this reason, digital creations cannot be “returned” once delivered, downloaded, or accessed.

Refund possibilities therefore depend on the Seller’s individual policy and the circumstances of the order.

2. When Refunds May Be Requested

Buyers may request a refund through the Seller, and Mingo can assist by forwarding the request or helping both parties communicate.

Refund requests may be considered in cases such as:

2.1 Non-Delivery

The Seller fails to deliver the Deliverable within the promised timeframe.
The Seller becomes unresponsive for an extended period.

2.2 Significant Misrepresentation

The Deliverable is materially different from what was described or agreed upon.
The file cannot be opened, used, or is technically defective.

2.3 Duplicate or Accidental Payment

If an order was charged incorrectly due to a system error, Mingo may assist to resolve the issue.

3. Situations Not Eligible for Refund

Refunds cannot be granted in the following cases:

The Buyer has already accessed, downloaded, or used the Deliverable.
The Deliverable matches the description or agreed requirements.
Dissatisfaction based solely on personal preference or subjective taste.
AI variations or stylistic interpretation within reasonable boundaries.
Change of mind after the Deliverable is provided.

Because Deliverables are digital, refund approval is solely at the Seller’s discretion unless non-delivery or fraud is clearly evidenced.

4. Mingo’s Limited Involvement

Mingo is not a party to the contract between Buyer and Seller.

We cannot force or guarantee refunds.
We do not determine whether a Deliverable infringes copyright.
We do not provide legal advice or dispute resolution services.
We assist only by relaying refund requests or providing basic mediation if needed.

5. Copyright & Ownership Responsibility

All rights, licenses, and usage permissions are determined directly between Buyer and Seller.

The Seller is fully responsible for ensuring:

Their Deliverables do not infringe third-party copyrights
They have the rights to create, modify, or sell the content they provide

Any copyright or IP disputes must be handled between the involved users or through the appropriate legal channels.

6. How to Request a Refund

If you would like to request a refund:

Contact the Seller directly through the Mingo messaging system.
If the Seller does not respond or cannot resolve the issue, contact Mingo Support at mingo.atlas@gmail.com
Mingo will forward your request to the Seller and may offer limited mediation.

Mingo does not guarantee the outcome, and the final decision rests with the Seller unless non-delivery or platform error is verified.